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BizVids2020
Participant
Nov 23, 2020 9:44 PM UTC
Question

Titles No Longer Load

Not sure what happened with the latest update to Rush but I am no longer able to add titles. When I click the graphics tab, the panel opens up, but none of the options load. They just keep spinning. I've restarted the computer, logged in and out of my Adobe account, and the problem persists. Any chance this might be fixed soon? Or, if not, any workaround options to add a title? 

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    23 replies

    Matthew32905982x8hr
    Participant
    Oct 25, 2024 1:04 PM UTC

    I know this is an old post, but since there hasn't seemed like there is a working solution.... the tech crew out our school gave us this fix that seems to be working: 

    Kill all adobe stuff using task manager or RESTART.
     
    1. Windows explorer.  Surf to C:—>Users-->[Your username]
    2. Click the address bar to unhighlight what is there then type \appdata after the address.  Press enter.
    3. You should now see several folders in appdata.  Surf to Local-->Temp
      (my address bar looks like this "C:\Users\dunphym\AppData\Local\Temp")
    4. [ctrl]+[a] to select all.  [shift]+[del] to delete files without recycle bin.  Click yes
    5. You'll get an error about open files, tick the "Do this for all current items" checkbox then click skip.
    6. Try Premiere Rush again.

     

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      Ron Ringsrud
      Participant
      Apr 11, 2022 7:58 PM UTC

      The same thing is happening to me - on Macbook Pro [ Big Sur ] and also on my other

      Macbook pro [ MOnterey ]

       

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      Cheree5C5A
      Participant
      Mar 15, 2021 4:27 AM UTC

      4 months since the original post and this is still a problem. Not good! I have an individual account and have this problem. Definitely not renewing my subscription.

       

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        defaultukdb0ksv2sy2
        Participant
        Jan 5, 2021 7:44 AM UTC

        I have the same issue after tje update. No solutions yet?  

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          Joseph_Brown_bryrnut
          Participant
          Nov 26, 2020 3:47 PM UTC

          @ Peter Garaway

          Closing and restarting Creative Cloud and Rush did not work. I believe I have an educational license? I don't know for sure. I'm a Training Instructor at work and a competitive coach in my spare time. I've used my Rush for both.

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          Jason5E63
          Participant
          Nov 26, 2020 5:16 PM UTC

          I have titles, but very limited, I only have a handful now and I dont know how to access the ones I was using prior to the update?  Where did they go?

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          petergaraway
          petergaraway
          Participating Frequently
          Nov 25, 2020 8:34 PM UTC

          Hello! 

           

          Sorry for the trouble. Can you please try 

          1. Close Rush and all Adobe apps
          2. Open the Creative Cloud Desktop app and sign out
          3. Sign back into the Creative Cloud Desktop app and re-launch Rush

           

          Can you also confirm what account type you have? Education or Individual? 

           

          Thanks and Happy Thanksgiving! 

           

          Peter 

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          defaultbli6dzv3qe0q
          Participant
          Nov 25, 2020 8:50 PM UTC

          Just tried this using an educational account and it didn't work 😕😕 

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          Joseph_Brown_bryrnut
          Participant
          Nov 25, 2020 7:15 PM UTC

          I am having the same problem. I can click and bring a title to the timeline track above my video. I can click the type of title I want to work with. I can't see an edit button. There is no way to get to my title selection and change the characters. This has been a problem for me for over a week. I have had tickets closed but my issue continues.

          Joe

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          defaultbli6dzv3qe0q
          Participant
          Nov 25, 2020 5:54 PM UTC

          I am having the same issue on Windows 10. 

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          Kartika Rawat
          Community Manager
          Kartika RawatCommunity Manager
          Community Manager
          Nov 25, 2020 6:09 PM UTC

          Really sorry about that. Do you have a federated plan by any chance?

          Lets us know.

          Thanks. 

          Kartika

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          defaultbli6dzv3qe0q
          Participant
          Nov 25, 2020 6:41 PM UTC

          Yeah, I am using my student account, is that an issue? 

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          Kartika Rawat
          Community Manager
          Kartika RawatCommunity Manager
          Community Manager
          Nov 24, 2020 9:05 PM UTC

          Hi there!

          We're sorry about the issue. Can you share more information to start troubleshooting?

          • Which device / OS are you using?
          • Would you mind sharing the screenshot that displays the issue?
          • Does it happen with a  particular file or, is it random?

          Let us know. Happy to help

          Thanks,

          Kartika

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            Lene1587
            Participant
            Nov 25, 2020 12:31 PM UTC

            Hi, Adobe,

            I have the same problem with Rush on my desktop computer, as you can see in the image below. The graphics never appear in the graphics panel.

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            Kartika Rawat
            Community Manager
            Kartika RawatCommunity Manager
            Community Manager
            Nov 25, 2020 4:18 PM UTC

            Hi Lene!

            Thanks for the screenshot. It helps. 

            • Could you confirm if this issue is device-specific? Could you try opening your project on another device and see if Rush is behaving the same?

            Let us know.

            Kartika

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