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Participant
November 5, 2018
Answered

track displays black instead of frames

  • November 5, 2018
  • 1 reply
  • 721 views

Using latest version of Adobe RU on my iMac. I put two tracks in my sequence. All the frames display in each track. All of a sudden, one of the tracks displays some of the frames and blacks out others. The black frames still display in the sequence preview. I want to see all the frames again. Tried everything.

The following image is what I'm talking about.

This topic has been closed for replies.
Correct answer Vinay Dwivedi

Hi Arthur,

It seems that footage was shot in Portrait mode with Aspect Ratio : 720 x 1280 (0.563) at 30.000 fps. The orientation settings in Rush seems to be set as Landscape and that is why you are getting black frame which is not actually a black frame but Rush is trying to adjust the footage as per this setting. So, change the orientation and it will work as expected and see the below article to change the same. Also, Mojave (10.14) is the latest MAC OS.

Rush Interface

//Vinay

1 reply

caroline_edits
Community Manager
Community Manager
November 9, 2018

Hey there, ArthurG!

My apologies for the delayed response. I'm so sorry for the dropped frames, as well!

Can I ask if your iMac is updated to the most recent OS? What kind of footage are you importing?

Let me know! Hopefully, I can help.

-Caroline

Participant
November 13, 2018

I am running Rush on MacOS High Sierra 10.13.6 which I believe is the latest version. This is the video that is causing the problem. BTW, I am going to try this video on Premier Pro CC and see if I get the same results.

https://www.dropbox.com/s/fqpcm9wdfax8im8/IMG_1104.m4v?dl=0

Thank you for your help!

Vinay Dwivedi
Adobe Employee
Vinay DwivediCorrect answer
Adobe Employee
November 13, 2018

Hi Arthur,

It seems that footage was shot in Portrait mode with Aspect Ratio : 720 x 1280 (0.563) at 30.000 fps. The orientation settings in Rush seems to be set as Landscape and that is why you are getting black frame which is not actually a black frame but Rush is trying to adjust the footage as per this setting. So, change the orientation and it will work as expected and see the below article to change the same. Also, Mojave (10.14) is the latest MAC OS.

Rush Interface

//Vinay