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Known Participant
Jul 13, 2024 9:37 PM UTC
Question

Transparent files load and then a few seconds loose the transparency

I am using 2.10.0 build 30 desktop and when I load a tranparent video it come ups transparent and then few seconds it has a blacl background. Transparent files do no work on the mobile version but do/did on the desktop. Are there any plans for upates or is adobe going to phase this app out? I included a video showing   this.

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1 reply

Kevin J. Monahan Jr.
Legend
Jul 16, 2024 2:06 AM UTC

What kind of file is this, Tony? Can you share a sample? I hope the community can assist! Sorry for the hassle.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio