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brooksf9381715
Participant
October 30, 2021
Question

Tried to export a video and it tells me i need an HVEC codec

  • October 30, 2021
  • 2 replies
  • 1006 views

Trying out premier rush for the first time and it is garbage.  Constant crashes with no error codes.  Tried to export a video and it tells me i need an HVEC codec which comes with creative cloud (which i have) then locks up.  Did adobe bother to finish this before they released it?!!!

 

Mod note: Title was changed to reflect the issue.

    2 replies

    F
    formerHPer
    Participant
    December 12, 2023

    WIN11 runs IPhone video HEVC (.mov) files fine. PSE 2020 does not saying my system does not have a proper codec. I have followed the Adobe suggestins (install/reinstall HVEC extensions, clear cache, restart system, etc. Again, WIN11 views the files/videos fine - only PSE 2020 refuses to accept the HVEC movies - the HEIF pictures are fine.  

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 31, 2024

    PSE? Do you mean Premiere Elements? This is the Rush forum. Shall I move your post?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 2, 2021

    Hi https://helpx.adobe.com/creative-cloud/help/share.html!

    Sorry to hear that. Are you on the trial version? Have you tried exporting through another preset?

     

    Let us know.

    Thanks,

    KArtika

    B
    brooksf9381715Author
    Participant
    November 7, 2021

    I have cc photography adition and i received an email that said premier rish was part of it so as far as im concerned it should not be the trial addition.  No matter what o try i get the same hvec error.

    T
    terraces13754381
    Participating Frequently
    October 6, 2023

    I purchased Premier Pro and saw their add for Premiere Rush...so I decided to download it (anything to supplement premier pro's incompetence). Found out Premier Rush is just as jacked up as Premier Pro.  If I can "crash" through to the end of this project I'm working on, I promise I will leave premier alone...forever!

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