Tried to export a video and it tells me i need an HVEC codec

Forum|Forum|4 years ago
October 30, 2021
14 replies
1024 views

Trying out premier rush for the first time and it is garbage. Constant crashes with no error codes. Tried to export a video and it tells me i need an HVEC codec which comes with creative cloud (which i have) then locks up. Did adobe bother to finish this before they released it?!!!

Mod note: Title was changed to reflect the issue.

F

formerHPer

Participant

WIN11 runs IPhone video HEVC (.mov) files fine. PSE 2020 does not saying my system does not have a proper codec. I have followed the Adobe suggestins (install/reinstall HVEC extensions, clear cache, restart system, etc. Again, WIN11 views the files/videos fine - only PSE 2020 refuses to accept the HVEC movies - the HEIF pictures are fine.

Kevin J. Monahan Jr.

Legend

PSE? Do you mean Premiere Elements? This is the Rush forum. Shall I move your post?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kartika Rawat

Community Manager

Hi https://helpx.adobe.com/creative-cloud/help/share.html!

Sorry to hear that. Are you on the trial version? Have you tried exporting through another preset?

Let us know.

Thanks,

KArtika

B

brooksf9381715Author

Participant

I have cc photography adition and i received an email that said premier rish was part of it so as far as im concerned it should not be the trial addition. No matter what o try i get the same hvec error.

T

terraces13754381

Participating Frequently

I purchased Premier Pro and saw their add for Premiere Rush...so I decided to download it (anything to supplement premier pro's incompetence). Found out Premier Rush is just as jacked up as Premier Pro. If I can "crash" through to the end of this project I'm working on, I promise I will leave premier alone...forever!

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