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Participant
Apr 13, 2020 7:05 AM UTC
Question

Type de média non pris en charge

Message d'erreur lors de l'importation du média 

média non pris en  charge? Pourquoi?

c'est une vidéo transférée du drone sur l'iPhone via une micro sd. 

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7 replies

Kartika Rawat
Community Manager
Community Manager
Apr 13, 2020 9:41 PM UTC

Hi Valéry!

Sorry to see you're getting an issue with Premiere Rush. We would need more info to troubleshoot further.

  • What type of media files are you trying to import (codec/ format, frame rate, frame size)?
  • Could you provide the screenshot of the error?

Let us now, we're here to help

Thank you,

Kartika

 

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Participant
Apr 14, 2020 3:15 PM UTC
Hi
How can i see format video i transferred on iPhone by a micro sd card?

Envoyé de mon iPhone
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Kartika Rawat
Community Manager
Community Manager
Apr 15, 2020 8:32 PM UTC

You can use MediaInfo to get the media details. Also, would you mind sharing the screenshot of the error message you're getting?

Thanks,

Kartika

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