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Emad Al-Sowaidi
Participant
March 23, 2025
Question

Unable to Encode due to HEVC Codec Error

  • March 23, 2025
  • 1 reply
  • 339 views

I have a paid plan for Creative Cloud, yet when I try to queue up and export my media from Adobe Media Encoder, I get the following error (see image). 

 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 24, 2025

    Hi @Emad Al-Sowaidi,

    Thsnks for the message. Which subscription plan do you have? Only certain ones support the full version of Rush. For example, the Photography subscription does not include Rush. Let me know, and I'll try to assist you.

     

    Thanks,

    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    E
    Emad Al-SowaidiAuthor
    Participant
    March 25, 2025

    HI Kevin

     

    Creative Cloud All Apps 100GB

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 25, 2025

      See if these troubleshooting steps solve your problem: https://community.adobe.com/t5/premiere-rush-discussions/this-file-requires-the-hevc-codec-which-is-included-with-a-creative-cloud-membership-to-upgrade/m-p/15141182/page/12#M25249

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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