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ricks2465697
ricks2465697
Participant
November 27, 2018
Answered

Unable to export to Facebook

  • November 27, 2018
  • 4 replies
  • 3449 views

When I try to export a video directly to Facebook (after landing on my facebook home page)  I get the following message:

"This account does not have access to a facebook page. Log in with an account associated with a facebook page to publish directly to Facebook."

Any help on where to look would be much appreciated.

Thanks

      This topic has been closed for replies.
      Correct answer petergaraway

      Hi Rick,

      Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from other businesses to Facebook personal pages is no longer supported.

      From Facebook documentation:

      The publish_actions permission will be deprecated. This permission granted apps access to publish posts to Facebook as the logged in user. Apps created from today onwards will not have access to this permission. Apps created before today that have been previously approved to request publish_actions can continue to do so until August 1, 2018. No further apps will be approved to use publish_actions via app review.

      For now, you can save your video to locally to your system and upload to Facebook directly.

      Let us know if you have any additional questions.

      Thanks,

      PG

      4 replies

      E
      eltz1
      Participant
      May 18, 2020

      Then why not remove this feature????????   I have wasted so much time!!!!!!!   This is 2020.   Do a fix and update instead of having old, outdated and unusable features on the application.

      D
      defaultyhql50whaeob
      Participant
      January 23, 2021

      For real! 2021 now and I still got tricked by that stupid FB button

      M
      markmn
      Inspiring
      April 12, 2019

      Could not obtain upload ticket. Failed to get upload Session ID.

      rush 1.0.4 Build 2

      has the direct export from Rush been fixed?

      petergaraway
      Adobe Employee
      petergaraway
      Adobe Employee
      April 16, 2019

      Hi Mark.

      Facebook has not made any changes on their side yet to allow for direct uploads for personal accounts. The suggested steps above are still the recommended method. If you have a page (business) associated with your Facebook account you can perform a direct upload.

      All the best,

      PG

      M
      markmn
      Inspiring
      April 16, 2019

      Thanks for getting back to me on this....

      I know your not responsible for the marketing of the product, however I would appreciate sending this down or up the 'pipe'....

      Would you agree that adobe marketing for Rush is aimed at social media users primarily? Aren't all the supplied video assets geared a non-business related activities in the Philippines? And the 'banner' graphic for the loading of Rush showing a female surfer not promoting a product or a service, but someone enjoying a personal activity?

      Then you or whomever has the audacity to tell me "Oh it's only for 'business' accounts on Facebook you can directly publish." I may have missed something in the snorkeling assets, or maybe the pdf manual or maybe the online tutorials or online help where it says this, instead I waste time trying to figure out why it won't directly publish to facebook and Adobe knows of this caveat but deliberately ignores this and doesn't notify users in any way.

      Shame, yes shame on you as a "staff member" if you didn't stand against marketing, or make a suggestion in the help manual about this, shame on the whole team for not saying something and shame on Adobe Marketing....all it wouldn't take was an asterisk and a little note mentioning this fact to save a lot of people time, frustration and grief. How hard would it be to add a note in the Share panel for Facebook and let people know this fact. No, we have to waste time searching on the web for an answer !

      Disappointed in Minnesota.

        petergaraway
        Adobe Employee
        petergarawayCorrect answer
        Adobe Employee
        November 27, 2018

        Hi Rick,

        Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from other businesses to Facebook personal pages is no longer supported.

        From Facebook documentation:

        The publish_actions permission will be deprecated. This permission granted apps access to publish posts to Facebook as the logged in user. Apps created from today onwards will not have access to this permission. Apps created before today that have been previously approved to request publish_actions can continue to do so until August 1, 2018. No further apps will be approved to use publish_actions via app review.

        For now, you can save your video to locally to your system and upload to Facebook directly.

        Let us know if you have any additional questions.

        Thanks,

        PG

          ricks2465697
          ricks2465697Author
          Participant
          November 27, 2018

          Thanks PG, That's an easy work around. Appreciate the quick response.

          Vinay Dwivedi
          Adobe Employee
          Vinay Dwivedi
          Adobe Employee
          November 27, 2018

          Hi Rick,

          What OS are you using like an iOS or Windows?

          I don't think Rush can export to Facebook on iOS for now and will redirect you to the Application again. This has already been reported and may get fixed in future updates.

          //Vinay

            ricks2465697
            ricks2465697Author
            Participant
            November 27, 2018

            Thanks for the response Vinay. Glad to know it's not something I'm doing wrong.

            Rick.

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