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A
Anna5DAA
Participant
April 19, 2021
Question

Unable to load Rush

  • April 19, 2021
  • 1 reply
  • 332 views

Hi all, 

I have downloaded Rush from Creative Cloud but I am unable to get past the tutorial. When it comes to combining the media it hangs and crashes and makes no progress. I have tried deleting my profile in my folders, i have signed out and signed in again using Rush and no joy. Any ideas? I'm on a Mac, have also uninstalled and reinstalled the software. 

Thanks

Anna 

    This topic has been closed for replies.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 21, 2021

    Hi Anna!

    Really sorry for that. We can get this checked.

    • Which version of Premiere Rush are you using?
    • Can you provide your system details (OS, CPU, RAM, GPU)?
    • Are you seeing any error codes or messages when it crashes?

     

    Let us know,

    Thanks,

    Kartika

    A
    Anna5DAAAuthor
    Participant
    April 22, 2021

    Hi Kartika, 

     

    I am using Rush vers 1.5.58. 

    OS: macOS Big Sur 11.2.3

    CPU: 2.3 GHz Dual-Core Intel Core i5

    RAM: 16 GB 2133 MHz LPDDR3

    GPU: Intel Iris Plus Graphics 640 1536 MB

     

    Anna

    A
    Anna5DAAAuthor
    Participant
    April 27, 2021

    Hi Kartika, 

     

    Any update on this? 

     

    Thanks

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