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Participant
March 18, 2021
Question

Unable to open on desktop - Loading ImporterQuickTime.prm

  • March 18, 2021
  • 1 reply
  • 177 views

I have never been able to open Rush on my desktop computer. It starts loading then as soon as it gets to Loading ImporterQuickTime.prm it just freezes - I have allowed it to load for over 7 hours at a time and nothing happens? My colleagues do not have this problem and it works fine on the iPad.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 18, 2021

Hi there!

Sorry about the trouble. We have seen similar reports from other users as well. Can you try creating a new user account on your machine and launch Rush?

 

Let us know how it goes.

Thanks,

Kartika

 

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