Participant

Question

"Unable to Open Project" on iPad

Forum|Forum|6 years ago
May 5, 2020
4 replies
963 views

Hello,

PLEASE HELP!! I have spent tons of time editing! The app crashed and now I cannot open the project back up. My projects are synced and I cannot open them on other devices either.

Any other solutions?

This topic has been closed for replies.

Z

ZBN Media

Participant

Any resolve for the problem?

petergaraway

Participating Frequently

Hi all!

I would be very happy to help you if I can. So far, I have not received logs from anyone. If you send them to me I'll do my best to resolve this. Thanks!

1. Launch Rush, attempt to open the problematic project
2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files."
3. Upload to somewhere I can download

This will hopefully provide some details on what's going on and allow us to fix the problem.

Thanks,

Peter

H

Hitesh tandon

Participant

Same here I try to export my file from 3 hour but app crashed everytime

petergaraway

Participating Frequently

Hi Hitseh,

Are you unable to open your project? If so, please send me the files I request above.

Thanks,

Peter

petergaraway

Participating Frequently

Hi guys,

Sorry for the trouble. Can you please provide this logs

1. Launch Rush, attempt to open the problematic project
2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files."
3. Upload to somewhere I can download

This will hopefully provide some details on what's going on and allow us to fix the problem.

Thanks,

Peter

A

Alexandralknv

Participant

Hey I downloaded the app yesterday and I did hours of editing and just had the same problem. I wonder if you got any answers or if you being able to solve it. I'm so frustrated because I really liked the features of this app and I was considering to upgrade.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.