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S
speel2024
Participant
April 15, 2021
Question

Unable to open video on phone or ipad

  • April 15, 2021
  • 1 reply
  • 152 views

I just finished my 2 week project when the app crashed during exporting and now I can't open the video on my phone or ipad. This is due in the morning, kinda desperate for help.

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 22, 2021

Hi there!

We're sorry for the issue. We can get this checked.

  • Are you getting any error codes or messages?
  • Does the project have any effects or titles?
  • Have you tried exporting it through another preset?

 

Looking forward to your response.

Thanks,

Kartika

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