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Conner5E06
Participant
April 9, 2021
Question

Unable to render

  • April 9, 2021
  • 1 reply
  • 185 views

I am using an iPhone 8+ to edit using the Premium Rush app. The first video I edited, rendered just fine. After that, I have had trouble with my next videos. Some, I have been able to make work through just retrying over and over. One I have tried several times and used several tricks to maybe make it work. Nothing. I have restarted the app, my phone, watched it through to make sure it was all loaded and no glitches in the video. I never makes it all the way. PLEASE help!!!! 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 21, 2021

Hi Conner!

We're sorry for the exporting issue. Can you share the following details?

You can also try the following.

1. Close all apps that are in the backend
2. Set export quality to 1080p 30 fps
3. Turn on "Airplane Mode" and set the phone to "Do Not Disturb."
4. Delicate project > Attempt to export in a new project
5. Disable tracks to identify if there's a specific clip/asset that is causing the issue
6. Sync project to another device and export from there

 

Let us know how it goes. 

Thanks,

Kartika

 

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