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Andrew31553711vyss
Participant
August 8, 2023
Question

Unable to render video

  • August 8, 2023
  • 1 reply
  • 118 views

For the life of me, I cannot get the Adobe Rush app to share/render a video on either my Samsung S20+ or my Galaxy Tab 7. I've tried every export option, but each time the render fails. All I'm making is a two minute highlight reel of a family trip, so I wouldn't expect this to be challenging. Any advice?

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 12, 2023

    Hi @Andrew31553711vyss,

    I read your note. It sounds like you are having export problems. The phone should be supported, but the tablet is not. What happens when you try to export? Do you get a warning dialog box, or does the device freeze up? What kind of footage is this? Is it from the phone? Let me know what happens. I hope to help you. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Andrew31553711vyssAuthor
    Participant
    August 14, 2023
    All photos and videos are shot on the phone. I get no warning, just an error message that pops up when the video fails to render.

    Andrew
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