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Participant
Jan 4, 2025 11:03 PM UTC
Answered

Unable to Sign In to Adobe Account and Access Creative Cloud and Premiere Rush

Hello,

I am experiencing a problem with accessing my Adobe account and services. I am unable to sign into Adobe Premiere Rush and Creative Cloud. Additionally, I cannot access the Adobe website on any browser (Chrome, Firefox, Edge) or even through my mobile device.

When attempting to log in, I receive error messages, and the website displays "Access Denied" when I try to open it.

Here are the steps I have already taken to try and resolve the issue:

1. I have cleared my browser cache and cookies on all browsers.
2. I have disabled my firewall and antivirus.
3. I have flushed the DNS cache using the command "ipconfig /flushdns".
4. I have restarted my computer multiple times.
5. I have tried accessing the Adobe website and services using a different network, but the issue persists.
6. I have verified my internet connection and can access other websites without any issues.
7. I have attempted to access my account from different devices, but the problem remains.

Could you please assist me in resolving this issue? I would appreciate your help in restoring my access to Adobe Premiere Rush and Creative Cloud services.

Thank you.

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Jan 7, 2025 2:26 AM UTC

Hello @nasim_nasim8933,

Thanks for the note. Welcome to the forums. These are user-to-user forums with only base-line support from Adobe. For issues like this, kindly contact us here: https://helpx.adobe.com/contact.html

 

Once a live agent comes on the line, ask for the video queue. I hope we can help you there.

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Jan 7, 2025 2:26 AM UTC

Hello @nasim_nasim8933,

Thanks for the note. Welcome to the forums. These are user-to-user forums with only base-line support from Adobe. For issues like this, kindly contact us here: https://helpx.adobe.com/contact.html

 

Once a live agent comes on the line, ask for the video queue. I hope we can help you there.

 

Cheers,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio