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January 4, 2025
Answered

Unable to Sign In to Adobe Account and Access Creative Cloud and Premiere Rush

  • January 4, 2025
  • 1 reply
  • 617 views

Hello,

I am experiencing a problem with accessing my Adobe account and services. I am unable to sign into Adobe Premiere Rush and Creative Cloud. Additionally, I cannot access the Adobe website on any browser (Chrome, Firefox, Edge) or even through my mobile device.

When attempting to log in, I receive error messages, and the website displays "Access Denied" when I try to open it.

Here are the steps I have already taken to try and resolve the issue:

1. I have cleared my browser cache and cookies on all browsers.
2. I have disabled my firewall and antivirus.
3. I have flushed the DNS cache using the command "ipconfig /flushdns".
4. I have restarted my computer multiple times.
5. I have tried accessing the Adobe website and services using a different network, but the issue persists.
6. I have verified my internet connection and can access other websites without any issues.
7. I have attempted to access my account from different devices, but the problem remains.

Could you please assist me in resolving this issue? I would appreciate your help in restoring my access to Adobe Premiere Rush and Creative Cloud services.

Thank you.

Correct answer Kevin-Monahan

Hello @nasim_nasim8933,

Thanks for the note. Welcome to the forums. These are user-to-user forums with only base-line support from Adobe. For issues like this, kindly contact us here: https://helpx.adobe.com/contact.html

 

Once a live agent comes on the line, ask for the video queue. I hope we can help you there.

 

Cheers,
Kevin

 

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
January 7, 2025

Hello @nasim_nasim8933,

Thanks for the note. Welcome to the forums. These are user-to-user forums with only base-line support from Adobe. For issues like this, kindly contact us here: https://helpx.adobe.com/contact.html

 

Once a live agent comes on the line, ask for the video queue. I hope we can help you there.

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio