Unable to start a project

Hi,

i have a same problem as author of this article. Using iphone15 and i am from czechia also. Any ideas how to fix this please? I paid for licence and can not use it! Thanks.

Hello @Terka_?itn�8866,

Thanks for the message. Welcome to the forum. I'm Kevin from support, a mod here. This is a user to user forum with no participation from the Rush Team. My apologies. I hope the community or I can assist you.

When I choose videos I want to edit, I'm not able to create new project. It won't show me blue icon-create. It's still grey.

I tried to uninstall it and then install it again, but without any success.

Can you give us more information about your mobile device and media? If you are on iPhone, try switching off spatial audio in camera settings and shoot a test clip. Does it import now? If you are on Android, try the same but shoot a clip in H.264, no HDR, and turn off any audio filtration. Ensure it is less than 4K and 30 or 24 fps. Let us know the results of your tests. I hope the advice helps.

Thanks,
Kevin