Unnable to export or share project on Rush - Adobe asks me to buy Rush (did this 4 years ago)

Question

I have finished creating a video project on Adobe Premiere Rush and when I click on "Share" to save it in any format, the program keeps telling me that I have to buy Adobe Premiere Rush. But I am an Adobe customer for four years and pay a monthly signature for a package that includes Premiere Rush already. Also I´ve created videos and shared them in the past and didn´t have any trouble. Does anyone know why I suddenly became unable to export, share, or save my video project on Rush?  It took me several days to edit and finish it and it´s very annoying not being able to save it, being a customer that pays to Adobe regularly every month.

Kevin J. Monahan Jr. · Answer

Hi there @felipe_7676,I'm sorry to hear about the trouble you're experiencing with Adobe Premiere Rush. It sounds incredibly frustrating, especially after putting so much effort into your project.Here are a few steps you can try to resolve the issue:Check Your Subscription Status: Ensure your Adobe subscription is active, and Premiere Rush is included in your plan. See also Compare video editing tool plans.Sign Out and Sign Back In: Sometimes, simply signing out of your Adobe account and then signing back in can resolve subscription recognition issues.Update the Software: Ensure you have the latest version of Adobe Premiere Rush installed. Updates often fix bugs and other issues.Contact Adobe Support: If the problem persists, contacting Adobe Support directly might be the best course of action. They can look into your account and provide specific assistance. Ensure you ask for the "video queue." Caution: you will lose existing projects if you reinstall the software. I hope this helps, and I appreciate your patience as you work through this issue. Good luck with your project! Best regards,Kevin

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