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ryanw1521478
Participant
March 9, 2020
Question

Unsupported media JPG

  • March 9, 2020
  • 15 replies
  • 32182 views

Having an issue where Rush won't allow me to import certain JPG files to timeline. On iPhone 11 pro max iOS 13.3.1

 

The funny thing is the program will allow me to import iPhone camera photos, and even JPG's from my old camera. But anytime I try to import a JPG from my Sony a7iii it gives me unsupported media error. Any help? 

      15 replies

      G
      Galya32895634ipeb
      Participant
      November 9, 2024

      Hi, I had the same issue on IPad.  From Canon EOS r50 , edited on Lightroom or Snapseed , it shows unsuported format file. It looks the IPad doesn't recognise the format file. I solved it with Canva - downloaded it as jpg and it worked.

      H
      honghui_6393
      Participant
      December 12, 2024

      I have the same issue, so the problem was still not solved after so many years.  The easiest solution is to use other app.

        R
        Rodrigo5CF5
        Participant
        June 15, 2024

        Tip that worked here....

        Open your photo, pribt screen and save on your camera roll... that import again. You will moat lickely lost your quality but, its a trick that worked for me.

        dallasshea6215940
        dallasshea6215940
        Participant
        June 11, 2024

        Same issue for me. Its now 2024 and you still haven't fixed this?!

        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        June 13, 2024

        Hello @dallasshea6215940,

        Sorry for the error. Do you mean you cannot import a JPG from a Sony a7iii? Let the community know! (these are user-to-user forums).

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        veesix
        veesix
        Participating Frequently
        March 15, 2024

        As mentioned previously, it has to do with the resolution. I've used the 4K resolution of 3840 x 2160 for 16:9 is a pretty good size to use. I followed this video (specifically for iOS/iPadOS) to setup a shortcut that easily resizes images for you. The command would sit in your share sheet and you would select images like you normally would when sharing.

         

        https://youtu.be/acM_dMuBThc?si=-NbQ1v5v6eysHllK

         

        hope this helps!

        M
        Mysterylias5C1B
        Participant
        March 15, 2024

        Not bad for an extremely intensive workaround but if adobe premiere cant even read iphone photos due to resolution after all this time its just lack of attention to detail and genuinely not listening to their communtiy (people who pay them way too much every single month on the "suck me dry" cloud plan. ITS PHOTOS ON A VIDEO EDITING APP HOW CAN IT NOT HANDLE THEM?

          veesix
          veesix
          Participating Frequently
          March 15, 2024

          Your not wrong.

           

          On a side note, Apple should make resizing just a plain ol' option instead of needing a shortcut. It's not something I'd use frequently but something that would be extremely helpful and easy without having to jump into a 3rd party app.

          anjelicamartinez
          anjelicamartinez
          Participant
          February 29, 2024

          This is a janky fix, but I'm on an iPad Pro and I've been getting the same error. I tried everything I could think of, nothing worked. Then I thought to open the image and screenshot it, cropping down to just the image. That worked! It's ridiculous that this is still an error in 2024 but this seems to be a workaround.

            S
            sjl_33
            Participating Frequently
            May 30, 2023

            So this is still an issue.  What I did was open the picture in preview and coverted it to a .png.  I kep the size and everything so its definately the .JPG type (JFIF?). that didnt convert.  How can you covert images on an ipad to PNG?  does PS express do that?

            Heybaberiba
            Heybaberiba
            Participant
            May 1, 2023

            I get this error message whenever i try to import any format (iphone, jpg, png) of a panorama picture, even when limiting the height to 1020 px.

            It kind of defeats the use of a pan and scan feature since its apparently only meant for a burns effect, not actual social media photage.

              A
              Aayat
              Participant
              October 29, 2022

              Sameeeeeeeee... I use a MacBook 

                S
                Stephen92963
                Participant
                September 3, 2022

                Why does Rush allow some jpeg images but not others with the exact same dimensions and weight?  beyond frustrating.

                  J
                  jpopper3
                  Participant
                  August 14, 2022

                  Greetings Al,

                   

                  I think I found a workaround. It appears that the 4K limit as mentioned by Adobe tech-support is a soft 4K limit. In other words one of the dimensions has to be 3840 or 2160. So as an example, my drone shoots panoramas and the dimensions are 8192 x 3304. When I try and import those, I get the Unsupported media error. If I do a little math and scale that down, I can import a JPEG of 5356 x 2160. That will import correctly. And then I can do a pan and zoom effect on the photo. I used Adobe Lightroom to scale the image down. I also found that you need to select the lossless JPEG format. I hope this helps.

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