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Zongie33487722ab8q
Participant
November 8, 2023
Question

updated problem- app

  • November 8, 2023
  • 1 reply
  • 170 views

hello, i updated my memebership so i could downloaf 4k quality. the thing is the app is not giving me the option of 4k. I already made all the common trouble shoot for my phone and app and nothing, can someone help me. 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 8, 2023

    Hello @Zongie33487722ab8q,

    Thanks for the notes. Sounds like you had some trouble with importing 4K footage. Have you tried signing out of Creative Cloud, and then signing back in? Let us know if that works for you.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Z
    Zongie33487722ab8qAuthor
    Participant
    November 9, 2023

    Hello! Thank you for you rapid response, yes, i have sing out, update, erase, and download everything few times. And the problem continue. I try to upload a 4k video to see if then the option appears and know it does,  but know its glishing and  know the app close wen i try to download the video

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 10, 2023

    Which device are you running?

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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