updated problem- app

Forum|Forum|2 years ago
November 8, 2023
1 reply
170 views

hello, i updated my memebership so i could downloaf 4k quality. the thing is the app is not giving me the option of 4k. I already made all the common trouble shoot for my phone and app and nothing, can someone help me.

This topic has been closed for replies.

Kevin J. Monahan Jr.

Legend

Hello @Zongie33487722ab8q,

Thanks for the notes. Sounds like you had some trouble with importing 4K footage. Have you tried signing out of Creative Cloud, and then signing back in? Let us know if that works for you.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Z

Zongie33487722ab8qAuthor

Participant

Hello! Thank you for you rapid response, yes, i have sing out, update, erase, and download everything few times. And the problem continue. I try to upload a 4k video to see if then the option appears and know it does, but know its glishing and know the app close wen i try to download the video

Kevin J. Monahan Jr.

Legend

Which device are you running?

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.