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Vortex525
Participant
June 4, 2020
Question

Upgraded / Paid but showing as not?!?

  • June 4, 2020
  • 1 reply
  • 253 views

 I have the app on my mobile phone and I wanted to export more videos which I have created. I paid the monthly subscription of £8 and 99 but it's still saying I have reached my limit on the application. I have logged out and log back in as well as reinstalling the application. I still have no idea can anyone help me please?

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1 reply

Kartika Rawat
Community Manager
Community Manager
June 10, 2020

Hi there,

We're sorry for the trouble. Did you update your Rush plan from the App store? Please contact us mentioned here: https://helpx.adobe.com/in/premiere-rush/kb/known-issues.html#Accountrelatedissues

 

Let us know how it goes.

 

Thank you,

Kartika