Skip to main content
GAON373401353djt
Participant
Nov 4, 2024 5:02 AM UTC
Question

Upload Error

iPhone 16 iOS18.0 vido upload odes not occur.

 

I can't work at the moment. Please take quick action.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Nov 4, 2024 8:55 PM UTC

    Hi @GAON373401353djt,

    It might involve one of the newer formats. Check if the format is supported in Project Violet and let me know if it is.

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    GAON373401353djtAuthor
    Participant
    Nov 5, 2024 9:01 PM UTC

    It works fine in Project violet.

    However, it does not work with Rush.

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Nov 5, 2024 11:09 PM UTC

    Hi @GAON373401353djt,

    Thank you for your message. It sounds like you're still experiencing some issues with Rush. I'm glad to hear that testing with Violet worked. Hopefully, the issue will be resolved soon.

     

    In the meantime, I'd love to help you troubleshoot. We can try a few things: shooting in a different format, transcoding the files, or working with Violet to get things moving again. I'm really sorry for the frustration this has caused. Take care!

     

    Thanks,
    Kevin

     

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices