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Streetbobx
Participant
July 10, 2023
Question

upload videos from a hard drive

  • July 10, 2023
  • 1 reply
  • 108 views

I used to be able to upload videos from my external hard drive. Now it won't let me. i can choosee the location and see the files but they are greyed out and you can't select them. any help or resolution would be greatly appreciated.

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 10, 2023

    Hey @Streetbobx,

    That does seem odd. This seems system specific as I can see all my drives. What has changed on your system since the last time you had this function? Did you update the OS? Is the drive a new one? Let us know any other details around any system changes. I hope the community can assist.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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