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R
Ronald5E44
Participant
December 25, 2020
Answered

Very poor product

  • December 25, 2020
  • 1 reply
  • 603 views

Every time I open Adobe Rush it crashes and so I cannot use it and I cannot even send a message to tech support since I cannot even get into the program.  I've already uninstalled it and installed it again.  This is performace I would expect from a free app and it is not even free - far from free - it is expensive.  So far I am totally unimpressed. 

    This topic has been closed for replies.
    Correct answer Kartika Rawat

    It's now three days since my last response.  Is this the way you treat your paying cusotmers?  How about not charging me for all the time it takes to get this fixed? 


    Hi Ronald! Sorry for the delay in response. It could be related to permissions. Could you try some steps mentioned in this article: https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

    Also, try this: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

    Let us know how it goes. 

    Kartika

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    December 29, 2020

    Hi Ronald!

    Sorry about the frustration. Could you share more information for isolating the issue?

    • Which device are you using for Rush?
    • Are you getting any messages or error codes while crashing?
    •  Would you mind sharing the screen recording that shows the issue? 

    Let us know. Happy to help.

    Thanks,

    Kartika

    R
    Ronald5E44Author
    Participant
    December 30, 2020

    Thanks for your reply.  I am using a Macbook Pro 2019.  There is really no need for me to go through the effort of doing a screen recording.  There is no error message.  When I click on any of my projects once the app is open it just immediately closes down.  Therefore I cannot use the app.  Let me know if you think you could possible fix this.  I suppose I will hve to wait another 4 days for an answer?  

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    December 31, 2020

    We can get this checked.  Please provide your system details (OS version, CPU, RAM, GPU)? 

    Thanks,

    Kartika

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