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A
aron_4357
Participant
March 5, 2025
Answered

Video and Voice over not not download together

  • March 5, 2025
  • 1 reply
  • 213 views

Hi

First time user!

I have uploaded a video and added a voice-over that works great in the app, but when I download it, only the original video is downloaded (The voice-over is not there) .

Any suggestions, what I need to do or what I have done wrong?

 

Thank you for any help

    Correct answer aron_4357

    Hi, I've resolved the issue, but it may help someone else. It looks like this happened because my iPhone didn't have enough memory. 

    That problem is sorted, but I have now added my speech as text as well, which I didn't want, and it has misspelled words. Anyone know how I remove the text?

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 5, 2025

    Hello, and welcome to the forum, @aron_4357! Glad to have you here. Can you describe your computer system or mobile device in greater detail? What kind of media are you exporting? What settings are you using? I hope the community can assist you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    A
    aron_4357Author
    Participant
    March 6, 2025

    Hi,

    I am using iPhone 13. 

    I installed the Premier Rush app.

    Uploaded my video. A voice-over was added by pressing the mic icon. When I press play in the Premier Rush App everything is great - the voice and video are playing correctly, but when I export it and save it on my phone the voice over isn't there, just the video?

    Thank you for any assistance. It's probably a simple fix but I have googled and can't find the solution.

    A
    aron_4357AuthorCorrect answer
    Participant
    March 6, 2025

    Hi, I've resolved the issue, but it may help someone else. It looks like this happened because my iPhone didn't have enough memory. 

    That problem is sorted, but I have now added my speech as text as well, which I didn't want, and it has misspelled words. Anyone know how I remove the text?

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