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Carolin5FB3
Participating Frequently
Jun 1, 2021 2:21 PM UTC
Question

Video image distorted / wider

Dear support community,

I am reaching out since I have created a project in which I alternate video footage full screen and slides with the video in a reduced size on top.

After working on the project and setting the laptop aside for a while, for some projects, the video footage suddenly appears stretched horizontally. This problem persists also when exporting, i.e. can be seen on the final video file after export.

 

I have tried all basic steps (restarting the programme, restarting the laptop), have activated, deactivated and reactived syncing to the creative cloud, but cannot find a solution (similar problem in terms of image: https://community.adobe.com/t5/premiere-rush/distorted-audio-and-distorted-video-image/m-p/11735264)


I would very much appreciate your help as I need to deliver the final videos as soon as possible for a client.

Thanks in advance!

Information on the laptop & programme version:
- Adobe Premiere Rush Version 1.5.58 (Build 64)
- Lenovo ideapad 530S, Microsoft Windows 10 Pro

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    15 replies

    Jewel24828587ldg0
    Participant
    Jun 12, 2022 1:30 AM UTC

    I ran into this problem when I had deleted the clips from my computer and then had to come back and edit the project.  Once I got the original clips/footage into the folder they had been in when I started the project, and then restarted Premiere Rush, then the clips in my timeline were the proper proportions (not stretched).

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    jaime282107572tgd
    Participant
    Apr 6, 2023 4:53 PM UTC

    Thanks for the tip above Jewel! finally figured out the original folder name and got it to go back to normal proportions. Now I want to move the files to a more organized location (was previously on my desktop) but can't figure out how to do that without reverting to the distorted image... Any tips?

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    Heather31716061kjq0
    Participant
    Sep 21, 2023 3:21 PM UTC

    Thank you! I had the same stretching issue after I renamed the folder the original files were in. It took me a few tries to remember the exact name it was before and restarting Rush every time I tried, but I eventually got it right and the video was not stretched anymore. 

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jun 2, 2021 1:09 PM UTC

     Hi Carolin!

    Sorry for the issue. Have you already tried the suggestions mentioned in the thread? 

    What type of media files are you working with (codec/ format, frame rate, frame size)? Can you try unchecking "Use Optimized Clips"? Go to View > Use Optimized Clips.

     

    Let us know.

    Thanks,

    Kartika

     

     

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    Carolin5FB3Author
    Participating Frequently
    Jun 2, 2021 4:39 PM UTC

    Hi Kartika,
    Thanks for your response!

    Concerning your points mentioned:

    • I have tried all suggestions in the thread and even switched to a laptop with a better graphic card.

    Now working both on the Lenovo as well as on a Dell Vostro 5402 , processor11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 1690 MHz, 4 cores

    • I have tried unchecking "use optimized clips"

    ==> the problem persists unfortunately.

    --> How can I access the information requested on codec/ format, frame rate, frame size?
    I have this information at hand: 

    Thanks in advance for your support!

     

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jun 4, 2021 7:45 PM UTC

    Thanks for the details. Which device did you use to capture footage? Can you share some sample files with us for testing?

    Let us know.

    Kartika

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