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Kathy283218807jzv
Participant
June 26, 2024
Question

Video in Premier Rush disappeared after power outage

  • June 26, 2024
  • 1 reply
  • 189 views

I was just editing a video in Premier Rush on my desktop and the power went out. When the power returned and I opened the program, my video had vanished. Is it possible the video might be lurking somewhere in the cloud? I've never accessed that feature and don't know where to look. TIA

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    1 reply

    K
    Kathy283218807jzvAuthor
    Participant
    June 26, 2024

    Anyone with a similar experience? I'm rethinking my issue and realizing that, with my very slow rural internet, there's no way my video would have synced to cloud storage. I've restarted my computer multiple times hoping it will reappear, but no. Any thoughts or potential recourse?

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 28, 2024

    @Kathy283218807jzv,

    This is one of those cases where you probably have to start over. Cloud sync was removed on Feb. 1. I'm sorry about that.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    K
    Kathy283218807jzvAuthor
    Participant
    July 1, 2024

    Thanks, Kevin. I finally reached that same conclusion. Disappointing, but glad it was a realtively short video.

     

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