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katherinel83763949
Participant
November 21, 2018
Answered

Video skipping

When I play back my edited video in Rush it skips. It was fine initially, but started doing it half way through editing. Any ideas why this might be? !

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      caroline_edits
      caroline_editsCorrect answer
      Community Manager
      November 27, 2018

      To confirm, both Rush and Premiere and showing you an error that says "Could not find any video display modules. Please update your video display drivers and start again"?

      If that's true, check this out! Error "Premiere Pro could not find any capable video play modules" | Startup

      -Caroline

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      5 replies

      manuelprida
      Participant
      December 2, 2018

      I have the same problem hsing MacBook Pro, High Sierra, 2,66 Intel core 2 Duo, 4 GB, NVIDIA GeForce 320 256 mb

      The preview starts playing right and suddenly it stops and starts to jump showing random frames of the clip.

      The clips were recorded with iPhone 8 Plus. The Rush mobile app plays the clip ok

      Any idea how to fix it?

      Regards. Manuel

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      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      December 3, 2018

      Hey Manuel,

      If Rush Mobile works fine and it's only your desktop that's giving you trouble, my first guess is that an update is needed for your OS or your graphics drivers.

      -Caroline

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      petergaraway
      petergaraway
      Participating Frequently
      November 21, 2018

      Hi katherinel83763949

      To help us better diagnose what might be happening would you be able to share more details about your computer/device and camera media? 

      1. What computer or iOS device do you have and what OS/iOS is installed?

      2. What type of media do you have and from what camera captured it eg (iPhone 4k)?

      3. Where is your media stored? External drive? Desktop?

      These details will be very helpful.

      Thanks in advance,

      PG

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      katherinel83763949Author
      Participant
      November 22, 2018

      Hi Peter,

      I'm on Windows 10 on a HP i5 processor desktop. I'm using a Logitech C922 webcam,1080p at 30fps. I use OneDrive for data, with a copy on my macine.

      Since writing my post I've tested it on my laptop (Surface Pro 4) and it seems to be running fine on there. So it's looking like it's an issue with my machine.

      I'm recieving this message when trying to open the full version of Premier: 'Could not find any video display modules. Please update your video display drivers and start again'.

      I found one driver for AMD Radeon R7 360 that needed updating, did that, and now both apps are showing the same error message. I'm not sure what to try next.

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      caroline_edits
      Community Manager
      caroline_editsCommunity ManagerCorrect answer
      Community Manager
      November 27, 2018

      To confirm, both Rush and Premiere and showing you an error that says "Could not find any video display modules. Please update your video display drivers and start again"?

      If that's true, check this out! Error "Premiere Pro could not find any capable video play modules" | Startup

      -Caroline

      Translate
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