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T
Tomppix
Participant
August 23, 2023
Answered

video voice out of synk

  • August 23, 2023
  • 1 reply
  • 339 views

When I import a video made with my iPhone the voice goes out of synk and stays out of synk when i export it back. I alteady enabled the Use cellular for synk, but it didn't help. What is the reason and how can I fix it?

 

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Yeah, I can see how badly out of sync this video is. I am sorry about that @Tomppix. If you share a sample file with me I will definitely help you fix it. Let me know if that's possible.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 23, 2023

    Hi @Tomppix,

    I read your message. You say you are having audio/video sync issues. That's a little odd. You might try downloading "MediaInfo" which is a free download. Open it into tree view and show us a screenshot. That way, we can see details about the file. That info will shed some light on the troubles you may be having. I hope we can help.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      T
      TomppixAuthor
      Participant
      August 24, 2023

      https://youtu.be/_Rfaucq65r8?feature=shared

      check this youtube link, the video was ok on my iPhone, now out of sync.

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community ManagerCorrect answer
      Community Manager
      August 25, 2023

      Yeah, I can see how badly out of sync this video is. I am sorry about that @Tomppix. If you share a sample file with me I will definitely help you fix it. Let me know if that's possible.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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