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Participant
January 4, 2025
Question

Videoformat wird nicht unterstützt

  • January 4, 2025
  • 2 replies
  • 150 views

Wieso kann ich meine iPhone Videos nicht mehr laden? Es heißt immer" das Format wird nicht unterstützt". iPhone 16 Pro Max mit aktuellen iOS 

2 replies

Kevin-Monahan
Community Manager
Community Manager
January 6, 2025

Hi @Bax!mann,

Welcome! Try changing the iOS camera settings with "spatial audio" switched off. Does it work now? Let us know. Sorry for the hassle.

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kartika Rawat
Community Manager
Community Manager
January 6, 2025

Hi Bax!mann!

Sorry to hear that. Could you navigate to Settings > Camera > Record Sound and changes the format to Stereo or Mono?

Let us know if that helps.

 

Thanks, 

KR