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J
Jok91
Participant
April 22, 2024
Answered

Videos deleted after reinstalling APP

  • April 22, 2024
  • 2 replies
  • 146 views

My videos where not loading properly. Constant loading, no result. Uninstalled app, then reinstalled and was surprised to see all my videos had gone. That was so much work. Anyone know what's going on? 

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @Jok91,

    I read your message. Please check the following document: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html.

     

    Were the projects not fully synced before the Feb. 1 deadline? Please let the community know.

     

    If not, reinstalling the app will reset it to its default state. I am very sorry for the frustration here.

     

    Thanks,
    Kevin

     

     

    2 replies

    J
    Jok91Author
    Participant
    April 24, 2024

    thanks. Regrettably I started using the App post 1st Feb. I found the app was buggy and thought uninstalling/reinstalling would solve the issue. 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    April 23, 2024

    Hello @Jok91,

    I read your message. Please check the following document: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html.

     

    Were the projects not fully synced before the Feb. 1 deadline? Please let the community know.

     

    If not, reinstalling the app will reset it to its default state. I am very sorry for the frustration here.

     

    Thanks,
    Kevin

     

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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