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M
mv_5171
Participant
December 1, 2024
Question

Videos Disappeared

  • December 1, 2024
  • 2 replies
  • 185 views

My videos inside my projects have disappeared. I still have images and audio. I have logged out and logged back in with no luck. How do I fix this?

Thank you!

    This topic has been closed for replies.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 2, 2024

    Hi @mv_5171,

    Are you using OneDrive, iCloud, or any other backup apps with your media files? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    mv_5171Author
    Participant
    December 3, 2024
    Hello Kevin,

    I appreciate your help, because I need it. Below is a screenshot of what I
    see in one of my video projects. Every video I have with Adobe Rush has
    disappeared. I don't use any backup service that you mention. I need to
    resolve this soon and I appreciate your help.

    Bill Craven



    [image: image.png]
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 7, 2024

    Sorry. I don't see any screenshots. Can you try again using the controls above? ^^^^

     

    Thanks,.
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    December 2, 2024

    Hi mv_5171!

    I'm sorry about that. Which device are you using? What source of media files are you are using? Are there any error codes or messages?

     

    Let us know.

    Thanks,

    KR

    M
    mv_5171Author
    Participant
    December 3, 2024
    Greetings KR,

    I'm using my HP laptop and I don't see any error messages except the red
    portion of the screen with exclamation points. A screenshot is below. I
    have been using Rush for a couple years now and I create a video by
    choosing files from my laptop hard drive. But the project compilation is
    saved by Adobe until complete.Then I upload it to You Tube and that
    procedure has worked well until now....

    Thank you for your help !

    Bill Craven


    [image: image.png]
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