Videos Disappeared

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My videos inside my projects have disappeared. I still have images and audio. I have logged out and logged back in with no luck. How do I fix this?

Thank you!

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Kevin J. Monahan Jr.

Legend

Hi @mv_5171,

Are you using OneDrive, iCloud, or any other backup apps with your media files? Let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

mv_5171Author

Participant

Hello Kevin,

I appreciate your help, because I need it. Below is a screenshot of what I
see in one of my video projects. Every video I have with Adobe Rush has
disappeared. I don't use any backup service that you mention. I need to
resolve this soon and I appreciate your help.

Bill Craven

[image: image.png]

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Kevin J. Monahan Jr.

Legend

Sorry. I don't see any screenshots. Can you try again using the controls above? ^^^^

Thanks,.
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kartika Rawat

Community Manager

Hi mv_5171!

I'm sorry about that. Which device are you using? What source of media files are you are using? Are there any error codes or messages?

Let us know.

Thanks,

KR

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M

mv_5171Author

Participant

Greetings KR,

I'm using my HP laptop and I don't see any error messages except the red
portion of the screen with exclamation points. A screenshot is below. I
have been using Rush for a couple years now and I create a video by
choosing files from my laptop hard drive. But the project compilation is
saved by Adobe until complete.Then I upload it to You Tube and that
procedure has worked well until now....

Thank you for your help !

Bill Craven

[image: image.png]

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