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hashem_A
Participant
February 17, 2025
Answered

Videos from iPhone 16 pro max not supported

  • February 17, 2025
  • 1 reply
  • 330 views

Videos from iPhone 16 pro max are not supported by premier rush mobile app. Unsupported MM media type error message pops up. What's the solution for this?

    Correct answer Kevin J. Monahan Jr.

    Hey @hashem_A,

    Try turning off spatial audio in the camera settings. Then, it should work as expected. I hope that helps you and welcome to the forum.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    February 18, 2025

    Hey @hashem_A,

    Try turning off spatial audio in the camera settings. Then, it should work as expected. I hope that helps you and welcome to the forum.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    H
    hashem_AAuthor
    Participant
    February 25, 2025
    Hey, this worked. Thanks
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    February 25, 2025

    Oh, great! Thanks for the feedback and have fun editing!

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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