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Kayleigh27764954a4a7
Participant
January 1, 2023
Answered

Videos in Premiere Rush won't finish rendering

  • January 1, 2023
  • 3 replies
  • 6019 views

Whenever I attempt to export a video early in the render the progress bar just stops. I've tried this multiple times and every time the outcome is the same. I have tried restarting my computer, signing out of iCloud, and changing the export settings but every time the bar never loads past the halfway mark. Then, why I try to cancel the render Rush stops responding and I have to close out the app. I've been trying to figure this out for hours and still have no clue how I can fix this.

    Correct answer Kayleigh27764954a4a7

    I finally figured it out. Honestly, I don't know what any of this means but I did a lot of googling and after following the instructions on this page I got it to work.

    https://helpx.adobe.com/x-productkb/multi/premiere-pro-media-encoder-crash-export.html 

    Hope this helps anyone else 🙂

    3 replies

    F
    Fabiola Fasano
    Participant
    January 9, 2024

    I have the same problem I purchased a 3000 Dolar computer and I've tried everything, the guys at customer services went in my computer and couldn't fix it either. So frustrating. 

     

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 9, 2024

      Hi @Fabiola Fasano,

      Thanks for the message. Please make sure you are running the latest studio driver for your GPU. You can download that from the NVIDIA or AMD websites.

       

      Your issue might also be related to your media. Can you try launching Preferences/Settings and disabling the "Enable hardware acceleration encoding and decoding (requires restart)" setting? Let us know if that helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      F
      Fabiola Fasano
      Participant
      January 15, 2024

      I wil try, thanks for the info, I will keep you updated.

       

      K
      Kayleigh27764954a4a7AuthorCorrect answer
      Participant
      January 15, 2023

      I finally figured it out. Honestly, I don't know what any of this means but I did a lot of googling and after following the instructions on this page I got it to work.

      https://helpx.adobe.com/x-productkb/multi/premiere-pro-media-encoder-crash-export.html 

      Hope this helps anyone else 🙂

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        January 3, 2023

        Hi Kayleigh27764954a4a7,

         

        Thanks for writing in.

        Are you using Premiere Rush? Which device are you using it on? Please share the system specifications (CPU, GPU, RAM, OS version). Do you see any error message?

        Moving this thread to the Rush community.

        Let us know, we're here to help.

         

        Thanks,

        Nishu

        K
        Kayleigh27764954a4a7Author
        Participant
        January 5, 2023

        Yes, I'm using premiere rush on my laptop. I get no error message it simply doesn't continue to render even when there are less than five minutes remaining. I've tried leaving it for hours and still no progress is made.

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