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Cdiamond89
Inspiring
May 25, 2020
Answered

Videos Jitter and stutter while editing but not after exporting - ONLY STARTED AFTER LAST UPDATE

  • May 25, 2020
  • 2 replies
  • 2364 views

I've been using Rush for about 6 months, have no little to no issues until I just updated to the newest version a week or so ago..

 

The video playback jitters so bad and it's as if it plays for a second then glitches back half a second and so on and so forth for the entire video. However, I experimented with rendering and exporting the video and it plays just fine and smooth. Before this update EVERY single video I've made on Rush (30+) have worked well with no big issues.

 

I've tried many things such as:

- uninstalling and reinstalling

- changing preview quality to low

- thought maybe it was a RAM issue due to new update so I closed all programs but Rush and it didn't work

I went as far as to purchase 32GB RAM (up from 16GB) to see if maybe that helps..

 

I've seen this issue on the threads before but there were different solutions for different cases and they have not worked for me (such as HEVC files but that issue does not apply to my scenario).

 

Any help is appreciated, thanks

    This topic has been closed for replies.
    Correct answer Cdiamond89

    Hi Caroline,

    Thanks for this. It sounded like it might actually work since this issue began after updating to a newer version... However I just downloaded every version from the current, down to Version 1.5.1 and still nothing changed. It's very weird and frustrating. I literally can't do my work lol.. I'm trying to think maybe something with my PC? I've even tried swpaping back to the old RAM and videocard and it still did the same stuff.

     

    Also, I'm not sure if I should be talking to you about this or if it's a different department but I don't think I should be charged for the recent months that this hasn't been working. I've been charged the same amount yet nnot able to use the only program I actually need.


    Hey Caroline, I figured out the issue. I got a new soundcard and everything worked perfectly. I have no idea how a soundcard could prodfuce such an issue, but it happened and it now resolved. I'd take note of that for anyone in the future.

    2 replies

    T
    T337798754mw7
    Participant
    November 22, 2023

    i have the same problem and it wont get fixed by itself.. even if rendering its the same jitters so bad.. please help

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 27, 2020

    Hi there!

    We're sorry for the playback issue.

    • Could you share the media details you're working on (codec/ format, frame rate, frame size)? Also, please provide system specs (OS, CPU, RAM, GPU)
    • Can you post a screenshot of the glitches you're having during playback?

    Let us know. Happy to help.

     

    Thank you,

    Kartika

    C
    Cdiamond89Author
    Inspiring
    July 9, 2020

    Hi Kartika,

     

    Thanks for responding. I just saw this now so I apoligize for the delay.

     

    Here's the link to a video I Took of the stuttering playback:

     

    https://photos.app.goo.gl/G4DBruCF69G94KAp6

     

    Media Details: 1080p, 30fps

    System Specs:

    CPU: i7 7700

    GPU: MSI GTX1060

    RAM: 32GB

    OS: Windows 10

     

    I ahve not changed anything on my computer in tersm of specs/hardware. This glitch began on it's own after I downloaded a recent adobe update. I've tried many differnet configs and still won't work. Most annoying is that even past videos that worked 100% fine are now doing the same thing when I revisit them.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 10, 2020

    This looks weird. Can try resetting the preferences of the program to restore its default setting. Press Alt key for long while launching the app, splash screen appears and releases until the dialogue box appears asking for resetting the preferences. 

    Let us know how it goes. 

    Kartika

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