Videos longer than 8 minutes won’t appear in projects

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Whenever I add a video that's longer than 8 minutes to a project, Rush does the "Preparing media" thing, but then the project is blank. I've tried adding the video again, restarting Rush, restarting my phone, deleting the project and creating a new one, and I'm still getting the same behavior every time.

I've had this happen with two different videos now--one is 8:20, the other is 9:42. Both are just videos I recorded on my iPhone, nothing complicated.

Anyone else having this issue?

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Kevin J. Monahan Jr.

Legend

Hi,

Could your media be in a different location now than it originally was? That could be the problem. Let me know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

barnabybonesAuthor

Participant

Hi Kevin,

Thank you for responding! No, I haven't changed the location of the media, or altered it in any way after recording it or after creating the project in Rush.

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Kevin J. Monahan Jr.

Legend

Hi @barnabybones,

Nice of you to write in. Thanks for sharing your issues. I have never heard anyone else speak of an issue like this. That said, I do have some personal projects that look like this. Let me see what's going on there.

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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