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Brian23837053qbsx
Participant
March 31, 2022
Question

Videos not loading into timeline/black screen (iPad)

  • March 31, 2022
  • 1 reply
  • 109 views

have an IPad with the OS update 15 and when I try to create a new video I am able to select a video. But once it loads into the project, the screen and the timeline show no video image.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 31, 2022

Hi there!

Sorry to hear that. Does it happen with a specific file? Which device is used to capture footage?

Could you try signing out and back into Creative Cloud?

 

Let us know.

Thanks,

Kartika

 

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