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campbells90573644
Participant
November 21, 2020
Answered

Videos recorded on iPhone 12 Pro won’t upload

  • November 21, 2020
  • 18 replies
  • 6153 views

I just got the bee iPhone 12 Pro and now when I try to import videos from my camera roll to a project in Premier Rush (mobile) I get an "unsupported media type" error message. I tried uploading videos I took prior to getting the new phone and they upload just fine. I am using the latest version of IOS and there are no updates needed for Premier Rush either.

    This topic has been closed for replies.
    Correct answer petergaraway

    Hi all! 

     

    There is a new version of Rush today that includes a number of great features including the ability to import your files from the iPhone 12. 

     

    Enjoy! 

     

    Peter

    18 replies

    C
    Cahill35740083gh8v
    Participant
    February 28, 2024

    Ok, I am new to PR and getting frustrated with the same issue of uploading video and photos from my iphone 14Pro.  I see this string with 2020 and seems the same compatibility problem exists with iphone.  I don't understand, someone please help.

    Cheers?

    A
    Armghanz
    Participant
    November 1, 2021

    Unfortunately we still have the lack of HDR support on Premiere Rush even after almost a year of this problem being raised. This is terribly embarrassing, I expected Apple's format of HDR to be adopted early on, unless Adobe have company politics at play. 

    serenalasko
    serenalasko
    Known Participant
    January 15, 2021

    I just downloaded the app today and I'm still getting this error message with photos that I have downloaded from dropbox or SmugMug to my phone. Any advice?

    gregoryr57363658
    gregoryr57363658
    Participant
    December 12, 2020

    Sorry if I missed this answer elsewhere, but I'm running into the same problem with Premiere Elements. I can't use videos shot on iPhone 12 Pro Max. Is there a solution for this? Thx. 

    M
    Matt5E47
    Participant
    December 8, 2020

    Thank you! 👏

    petergaraway
    Adobe Employee
    petergarawayCorrect answer
    Adobe Employee
    December 8, 2020

    Hi all! 

     

    There is a new version of Rush today that includes a number of great features including the ability to import your files from the iPhone 12. 

     

    Enjoy! 

     

    Peter

      ericn561346
      ericn561346
      Participant
      December 5, 2020

      That's not a solution, it's a band aid at best. Do better. 

        Just Shoot Me
        Just Shoot Me
        Legend
        December 5, 2020

        None of you have to use that Adobe Program to view or edit whatever video you take with your iP 12. Certainly Apple has some type of software for that purpose. Use that.

        D
        drewid20
        Participant
        December 5, 2020

        Don't bother using Adobe Products.  Got it. Hear you loud and clear.

          TOMPULLIN2
          TOMPULLIN2
          Participant
          December 5, 2020

          This problem is NOT solved.  A workaround denying the use premium video, is NOT a solution.  Really really sad to see especially after Adobe put so much behind promoting Premiere Rush at Adobe MAX.  Shameful.

            M
            Matt5E47
            Participant
            December 4, 2020

            Thank for helping with a "work around", but this is not a solution - it literally disables the main feature for purchasing an iPhone 12 pro.  We pay good money for the Adobe app to work as it should. Apple's new HDR format has been out for a month to the public, and I cannot imagine that Adobe didn't get it before (or at least when) the public did. 

            Please actually resolve the issue or refund us the money for this app.

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