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Allie31098884r91v
Participant
Jul 15, 2023 3:18 PM UTC
Question

Videos will not open or load

My premier rush account will load, and open to the home page. But when I click on one of my video files, it takes me to a blank black screen and will not load. I have uninstalled and reinstalled, checked my storage, duplicated the videos, turned on sync, turned off sync......nothing is working! Please help I have over 25 videos I now cannot access because they will not open or load.  

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    6 replies

    Allison313118239p8n
    Participant
    Jul 26, 2023 1:18 PM UTC

    I am using a dell. I have tried that, and it is still not working. It will boot up the app like it is going to work, I can see all video files, but it still will not let me open and edit them. 

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jul 26, 2023 5:34 PM UTC

    What's the source of the media files that are causing issues? Can you also share your system details (OS, CPU, RAM, GPU)? 

    Thanks,

    Kartika

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    Kate313202355zjo
    Participant
    Jul 26, 2023 7:55 PM UTC

    I am having the same issue. When it saves to my computer it works. If I save it to my cloud it does not.

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jul 17, 2023 9:23 AM UTC

    Hi there!

    Sorry about the trouble. Which device are you using? Have you tried signing out and back into Creative Cloud? 

    Let us know,

     

    Thanks,

    Kartika

     

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