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A
Allie31098884r91v
Participant
July 15, 2023
Question

Videos will not open or load

  • July 15, 2023
  • 2 replies
  • 288 views

My premier rush account will load, and open to the home page. But when I click on one of my video files, it takes me to a blank black screen and will not load. I have uninstalled and reinstalled, checked my storage, duplicated the videos, turned on sync, turned off sync......nothing is working! Please help I have over 25 videos I now cannot access because they will not open or load.  

    This topic has been closed for replies.

    2 replies

    A
    Allison313118239p8n
    Participant
    July 26, 2023

    I am using a dell. I have tried that, and it is still not working. It will boot up the app like it is going to work, I can see all video files, but it still will not let me open and edit them. 

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 26, 2023

    What's the source of the media files that are causing issues? Can you also share your system details (OS, CPU, RAM, GPU)? 

    Thanks,

    Kartika

    K
    Kate313202355zjo
    Participant
    July 26, 2023

    I am having the same issue. When it saves to my computer it works. If I save it to my cloud it does not.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 17, 2023

    Hi there!

    Sorry about the trouble. Which device are you using? Have you tried signing out and back into Creative Cloud? 

    Let us know,

     

    Thanks,

    Kartika

     

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