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Participant
Apr 26, 2024 8:06 AM UTC
Answered

Videos won't finish rendering

Hello,

 

I'm trying to export a video in Rush and the videos won't finish rendering. It's only 35 seconds long, using the automatic quality and frame rate settings (though I've also used lower quality and it still won't finish). I'm using a Google pixel 8 pro and I think I'm on the most recent version of Rush 2.8.0.2719

 

With the discontinuation of the syncing between devices this has made it very difficult to use Rush. I've spent a bit of time editing this video and now will have to go find another app to do it again since I can't pull it up on my computer to try to render it there.

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 26, 2024 11:52 PM UTC

Hello @fionaw54965243, Hello @Hannah370160541tmk 

Thanks for the note.

quote

I'm using a Google pixel 8 pro and I think I'm on the most recent version of Rush 2.8.0.2719

 

Sorry, but that is not a supported device. See system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

That is likely at the heart of your issue. Sorry about that.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

7 replies

Participant
May 3, 2024 6:24 AM UTC

Same issue, gets round 30 % and crashes, using Sony Expria 5II

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Kevin J. Monahan Jr.
Legend
May 13, 2024 5:06 PM UTC

Hi @Nerradus,

Sorry about that. It may be that the device you are using is not supported in system requirements. Sorry about that.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 26, 2024 11:52 PM UTC

Hello @fionaw54965243, Hello @Hannah370160541tmk 

Thanks for the note.

quote

I'm using a Google pixel 8 pro and I think I'm on the most recent version of Rush 2.8.0.2719

 

Sorry, but that is not a supported device. See system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

That is likely at the heart of your issue. Sorry about that.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Apr 27, 2024 10:55 AM UTC

Oh okay, that's very disappointing considering Google are one of the major brands available and the Pixel 8 Pro has been out for months.

 

If the sync across devices functionality was still around it wouldn't be an issue, but not being able to edit on my phone where I'm taking the videos isn't great.

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Participant
Apr 26, 2024 6:26 PM UTC

I am having the same issues! A few days ago it worked totally fine, now it stops at either 9% oder 27% or won't even start. Even if i use lowest quality to export. 

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Participant
Apr 26, 2024 6:28 PM UTC

Also using google pixel 8 pro btw. On my iphone it works totally fine 

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