When are you going to fix Rush on the ipad so it doesn't constantly crash?

Forum|Forum|1 year ago
January 22, 2025
1 reply
462 views

Rush is constantly crashing on my ipad. Sometimes I have to restore it 4 times until it will actually come up. It seems anything over 2 minutes long kills Rush.

I love using Rush when it works. Please make it work.

Kevin J. Monahan Jr.

Community Manager

Hi @Lord Caine,

I heard that you're having stability issues with Rush. Rush has not been updated for the newer iOS video formats like Cinematic video, HDR, or spatial audio. You can turn these settings off on your iOS devices's camera settings. Try a test with 30 fps H.264 with spatial audio switched off. Let the community know how this works out. I hope we can help. Sorry for the trouble.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

L

Lord CaineAuthor

Participating Frequently

Hi Kevin,
I'm a little confused by your answer since I'm not using my camera to generate any content. Are you saying despite that I should turn off all of these settings?

Kevin J. Monahan Jr.

Community Manager

Hi @Lord Caine,

Thanks for the info.

Your original content stems from which sources, then? If they are screen captured video, the frame rate might be variable, which is not supported in many cases. You'd need to transcode them before importing into Rush. Try Shutter Encoder or Handbrake if you don't have Media Encoder. That should work for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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