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Participant
September 10, 2022
Answered

Why can’t I import larger jpg files into Rush

  • September 10, 2022
  • 1 reply
  • 828 views

I can’t import any jpg more than about 5mb into my movies (message comes up unsuited media type).

 

It happily accepts huge mp4 files many time bigger. I’m running a new iPad Pro so that can’t be the problem.

 

It’s making the Rush App utterly unusable…..help!

    This topic has been closed for replies.
    Correct answer Kartika Rawat

    Hi there!

    Thanks for writing in. Are those images more than 4k in size? If so, Rush mobile does not support images over 4k. You need to downscale the image.

     

    Let us know if this helps.

    Kartika

     

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    September 14, 2022

    Hi there!

    Thanks for writing in. Are those images more than 4k in size? If so, Rush mobile does not support images over 4k. You need to downscale the image.

     

    Let us know if this helps.

    Kartika

     

    Participant
    September 6, 2024

    Hey, this should really be upgraded, Rush must be able to take in bigger files! 

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    September 6, 2024

    Thanks for the feature request, @teo_5332!

     

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio