Skip to main content
J
janetr38112161
Participant
January 10, 2020
Answered

Why does Premier Rush keep crashing?

  • January 10, 2020
  • 45 replies
  • 46522 views

I have Adobe Premier Rush and it keeps freezing up and not responding when I try to edit videos -- why is this happening and how can I fix it?

    Correct answer Kevin-Monahan

    Hi Community,

    The post has become a dumping ground for generic crashing issues. Locking. Please create a new post with details about your computer (or mobile device) and the media you are editing with.

     

    The general advice for hardware is that after you have inspected system requirements, (to see if your mobile device is listed as supported, or that your computer is powerful enough), make sure you have updated the app, the OS.

     

    If you have codec issues, and cannot import the media, or if the media is non-performant, transcode the media in Media Encoder, or if that is unavailable, use Shutter Encoder. Run of the mill video from drones, screen capture, and mobile devices can be incredibly sketchy. Although it sounds like an unusual step, consider transcoding questionable media before editing with it, as the session will always go much smoother. The media might have a variable frame rate and/or use a stubborn codec (H.264 or HEVC); very common. Though file sizes are somewhat large, ProRes LT works best for me.

     

    Try to avoid complications with supported hardware and optimized media.

     

    The post is locked.

     

    Thanks,
    Kevin

    45 replies

    Show previous replies
    D
    default3kdw7hy29kcr
    Participant
    October 21, 2021

    How do I get Rush to stop crashing? I have not been able to get any work done using this program. I tried on two different computers and on mobile.

      B
      Brady5CC4
      Participant
      June 15, 2021

      It seems to shot crashing when you screen record on iOS. (I'm on iPad Pro 11")

       

      D
      default09yklr8zgfb8
      Participant
      May 12, 2021

      Same issue here. What should have been an hour editing process has turned into a multiple-day battle as it routinely crashes every few minutes. I'm having better luck with it on my iPad, but it's much easier to edit text & graphics on the PC. 

       

       

        T
        tractioneer
        Participant
        May 25, 2021

        So...we will never get a solution here, adobe?

          D
          default3kdw7hy29kcr
          Participant
          October 21, 2021

          Seems like it. I am having the same issue. Could not even get a single 5-second video exported.

          J
          Jugdish
          Participating Frequently
          March 21, 2021

          The minimum system requirements are understated. Rush apparently will not operate on a system with less than 16 Gig of RAM and a solid state drive of at least 500 Gig of available storage. That is the information that the Adobe techs have supplied me when I asked the same question. 

          sophiep514
          sophiep514
          Participant
          February 18, 2021

          Same problem here. Am running Rush on a MacBook Pro / Catalina, and it crashed systematically everyt ime I tried to export a 5 min video to YouTube. Finally just imported a computer-saved mp4 from YouTube to get it up there. Just didn't have any more time to devote to making it happen. 

          D
          default0qrz6cc4q50v
          Participant
          February 3, 2021

          I don't know if this might help anyone. I had the crashing issue while exporting with premiere rush. So (quite frustrated) I tried to open the rush project using premiere pro instead, and it complained it couldn't find the files (I was working on it on my pc and I just deleted pics/audio once uploaded in rush). So I restored the files, open again rush and after a long and painful wait it finally exported my video successfully. 

            T
            Top Floors & More
            Participant
            December 29, 2020

            This program is terrible. I am suprised that hey do not care!

              shayla kh24521372
              shayla kh24521372
              Participant
              December 28, 2020

              At least it's good to know it isn't just me. So frustrated with the constant crashing on my brand new laptop... I can't edit at all. And then when I actually WANT it to crash because it is FROZEN - it won't!!! This is wasting SO much of my time. What a joke. 

                Weblike PRO
                Weblike PRO
                Participant
                December 28, 2020

                I might have a solution: please let Premier Rush to full sync your existing projects, just wait 10-15 min depens of you internet and exiting projects then try to work.... I was able to use it now is working fine

                  shayla kh24521372
                  shayla kh24521372
                  Participant
                  December 31, 2020

                  Thank you! I'll give that another try but I definitely have let it sit to sync. Will try it again.

                  emilynicoleg
                  emilynicoleg
                  Participant
                  December 20, 2020

                  It keeps crashing on me as well!  I can't even get my Premiere Pro to run smoothly on my PC all of a sudden so I switched to Rush.  I'm running Rush on a new iPad Pro and it keeps kicking me out.  This is very frustrating!  I'm about to switch back to iMovie!!!

                    C
                    Called2Serve
                    Participant
                    December 19, 2020

                      This is getting ridiculous. I was so happy to see the release of Rush compatible to Samsung S20 after nearly a year of waiting for it's release.  Then the app continues to crash.  I stopped trying to do any edits in my phone and only upload video/images so I could grab them from my PC.  Well, now Rush released an update and ever since I installed that update my Rush on the PC continues to crash.  It is getting out of hand.  I mean I'm not even doing any heavy lifting edits, just cutting up the video and after every cut it freezes and crashes.  I pay way too much money for this to be happening and it's getting beyond frustrating.  this is not a "my computer doesn't have enough power thing" this is an ADOBE SOFTWARE problem and they need to get on this fast - looking at the number of folks having this issue it is clearly not on us the consumer.

                      Show more replies
                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices