Skip to main content
Participant
June 25, 2023
Question

Why does the Free Trial want to charge me to start the free period?

  • June 25, 2023
  • 1 reply
  • 199 views

I downloaded Adobe Premier Rush, beside it crashed like 1000 times, I dinally finished my 7 minutes video in 2 days. I wanted to save my work, but then asked for me to pay. Ok, I thoutght I'd try the free trial, to see if anything chaged regarding the 2 minutes crashes, but wants to charge me even for the free trial. Is this normal?

This topic has been closed for replies.

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
June 27, 2023

Hi @Bealopos,

It sounds like you are having some trouble with the Starter version of Rush.

quote

I downloaded Adobe Premier Rush, beside it crashed like 1000 times, I dinally finished my 7 minutes video in 2 days. I wanted to save my work, but then asked for me to pay. Ok, I thoutght I'd try the free trial, to see if anything chaged regarding the 2 minutes crashes, but wants to charge me even for the free trial. Is this normal?


By @Bealopos

 

The Starter version of Rush is free of charge. You should have no trouble with it if you are using a supported device. Are you? Check the Rush system requirements. Projects should automatically be saved to Creative Cloud, so that should not be a problem.

 

You may be asked to pay if you want to use premium services, however, it is not necessary to use them to complete a video.

I hope the info helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio