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A
ADplytdy
Participant
February 26, 2025
Answered

Why now? unsupported media between Apple and Adobe

  • February 26, 2025
  • 3 replies
  • 331 views

Very frustrating that Premiere Rush will no longer accept Apple videos. Nothing has changed except for Adobe. Please fix this unsupported media really? Makes me wanna just give up Adobe so sick of the Adobe apple fight

    Correct answer Kevin-Monahan

    Hi,

    This is a user to user forum. I already reported the issue to the team (I'm in support).

     

    You can work around this limitation by switching off spatial audio in camera settings. Hope that helps. Please try out our new free project violet beta on the app store for support for spatial audio clips. That should work.

     

    Thanks,

    Kevin

    3 replies

    J
    Jeanlucthomas
    Participant
    April 12, 2025

    I have the same issue, I'm livid, there's 0 reason for this to be happening- it's truly nauseating to be paying money for something that can't even work for the latest phone and media types...

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 12, 2025

    Sorry about that, @Jeanlucthomas. You can always turn off spatial audio in camera settings and you should be back in business.

     

    As the moderator here, and as a Rush user, I am also disappointed in this issue. I would try Project Violet then, which supports these formats. See if that might fill the gap in your workflow. Let me know what you think.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    February 26, 2025

    Hi,

    This is a user to user forum. I already reported the issue to the team (I'm in support).

     

    You can work around this limitation by switching off spatial audio in camera settings. Hope that helps. Please try out our new free project violet beta on the app store for support for spatial audio clips. That should work.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      G
      Gabriel_Sandoval8159
      Participant
      February 26, 2025

      Following... currently having the same issue. If it's not resolved within the next day, I am cancelling my subscription and going with another platform. 

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