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Maksim_Mateush4304
Participant
August 14, 2025
Question

Why some of the graphics templates don’t work?

  • August 14, 2025
  • 7 replies
  • 562 views

 

Working on a project on Adobe Rush and some of the graphic templates don't work. Like most of them. For example (I'm using the app on my iPhone) I press on "star title", it loads up, and then does nothing. Can someone help me? 

    7 replies

    Ania_TSG
    Ania_TSG
    Participant
    August 19, 2025

    Hello!

    Testing a few apps for video editing and unfortunately Adobe Premier Rush is not doing what is supposed to 😞
    None of the graphics work on my iPhone. After restarting the preview window is not showing any content while playing, just black screen, works only when I change the ratio format. 
    Not sure if i will be using it with these glitches.
    Regards

    Ania

    S
    stephanc59473546
    Participant
    August 19, 2025

    Same problem!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 15, 2025

    Hi there,

    I just reported the bug to the team. Sorry gang.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      T
      TheNoisecast
      Participant
      August 18, 2025

      Hi Kevin,

      Thanks for flagging this on behalf of the community. Is there any idea as to the potential turnaround time for a fix? I know usually these things are not really not known until the issue can be replicated and a fix tested. But I also hope it's something that might be a quick fix. Any help here I'm sure would be appreciated. 

      P
      Patakim
      Participant
      August 18, 2025

      Same issue here…

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 15, 2025

      OK, this looks like a problem a bunch of us are having. Sorry about that. I'll look into it. In the meantime, contact us here for troubleshooting: https://helpx.adobe.com/contact.html

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      T
      TheNoisecast
      Participant
      August 14, 2025

      Hello everyone, jumping in to say I'm experiencing the same issue and error on the desktop version. 

      D
      dkearin
      Participant
      August 14, 2025

      I'm having the same issue!

      E
      Eyal_Nevo5916
      Participant
      August 14, 2025

      Mine shows an error usually
      Classic Adobe - half baked products for a premium price

        E
        Eyal_Nevo5916
        Participant
        August 14, 2025

        And when you try the feedback link this is what you get. Classic

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        August 15, 2025

        Hi Eyal,

        User Voice hasn't been active for a couple of years now. It was announced a long time ago. All support is in this forum now. Sorry about that. I have reported this issue to the team.

         

        Cheers,
        Kevin

         

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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