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Participant
May 17, 2021
Answered

Will not pass media selection

  • May 17, 2021
  • 1 reply
  • 203 views

I have just downloaded this software to my PC and first impressions aren't the best at the moment.

 

It asked me to select the media for my video, I highlighted all that I needed and continued. I've had the buffer bar with 0% progress for the last 5 minutes now and I decided to force close the app from Task Manager. - I reopened the app again and this time it freezes on the gray screen with four unclickable options to the left hand side and a buffer in the center.

 

 

This topic has been closed for replies.
Correct answer Kartika Rawat

Hi there!

Sorry for the frustration. We are aware of a similar issue. Let us know if this thread helps: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tutorial/m-p/12031516#M9929

 

Looking forward to your response.

Thanks,

Kartika

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
May 20, 2021

Hi there!

Sorry for the frustration. We are aware of a similar issue. Let us know if this thread helps: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tutorial/m-p/12031516#M9929

 

Looking forward to your response.

Thanks,

Kartika