[WIN10] Rush stuck on open screen

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Had to recently reinstall all Adobe apps and now Rush won't open. It just sits stuck in open mode with the circle loader. Help!

Freeze or hang

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Kartika RawatCorrect answer

Community Manager

Hey Roxy!

We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/11317242?page=1#M5975

Let us know if that helps.

Thanks,

Kartika

Kartika Rawat

Correct answer

Community Manager

Hey Roxy!

We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/11317242?page=1#M5975

Let us know if that helps.

Thanks,

Kartika

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R

RoxyRulzAuthor

Participant

Sadly, it did not work. Still stuck on the opening screen.

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Kartika Rawat

Community Manager

Oh! That's frustrating. I think we'll need to hop on a remote session to troubleshoot this further. Can you reach out to us via phone or chat here? http://helpx.adobe.com/contact.html

Let us know how it goes.

Thanks,

Kartika

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