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Participant
September 19, 2025
Answered

Works disapper !

  • September 19, 2025
  • 1 reply
  • 68 views

Hello, without the application crashing, some of my montages are empty. But not all of them. The source files are still there, in the same place. Do you know how to solve this problem?! Thank you, thank you, thank you in advance 

 

Correct answer Kevin-Monahan

Hi there,

I'm sorry, but this may be related to the discontinuation of Creative Cloud Sync for Premiere Rush.

Rush projects that depended on cloud-synced project data needed to be migrated or backed up before the sync service was discontinued. Unfortunately, having the original source media still available does not restore the edits if the Rush project data was stored in the cloud and was not migrated.

If you don't have another device with a working local copy of the project or a separate backup, unfortunately there isn't a way to recover the missing cloud project data.

More information:
https://helpx.adobe.com/premiere-rush/desktop/kb/creative-cloud-files-end-of-life-for-premiere-rush.html

I'm very sorry I don't have better news.

Thanks,
Kevin

1 reply

Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
September 3, 2026

Hi there,

I'm sorry, but this may be related to the discontinuation of Creative Cloud Sync for Premiere Rush.

Rush projects that depended on cloud-synced project data needed to be migrated or backed up before the sync service was discontinued. Unfortunately, having the original source media still available does not restore the edits if the Rush project data was stored in the cloud and was not migrated.

If you don't have another device with a working local copy of the project or a separate backup, unfortunately there isn't a way to recover the missing cloud project data.

More information:
https://helpx.adobe.com/premiere-rush/desktop/kb/creative-cloud-files-end-of-life-for-premiere-rush.html

I'm very sorry I don't have better news.

Thanks,
Kevin