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E
ernestoriosart
Participant
December 14, 2021
Pregunta

I don´t see mypages created with spark!...

  • December 14, 2021
  • 3 respuestas
  • 247 visualizaciones

I don´t see mypages created with spark!...

please help me!

    Este tema ha sido cerrado para respuestas.

    3 respuestas

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 15, 2021

    Hi Ernest,

    Sorry about this, this is the Spark Page and Spark Video forum. Are you having trouble with Spark Post on the web or your mobile device? That has been replaced by Creative Cloud Express, which is similar in the way you work with it. 

     

    To open your projects once more, I suggest trying a new Icongito or Private window in Chrome or Safari and/or clearing your browser cache. You should be able to log in and recover your projects after that.

     

    If that does not work, try logging into the version on your mobile device, then try logging back in from your computer to restore any projects. Did that work for you? Let us know! 🙂

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      S
      sgiankos
      Participant
      December 15, 2021

      I cannot even se my Spark icon to launch the app anymore! It's disappeared!

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      December 15, 2021

      Hi sgiankos,

      Do you need help with Spark Post (now Creative Cloud Express)? If so, you can try a new Incognito or Private browser window, clearing browser cache, or logging in from your mobile device, then retrying on your computer.

       

      Let us know if that helps. 🙂

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      E
      Elena22261742445a
      Participant
      December 15, 2021

      I am having the same problem. I cannot find the original file to edit from my account. It's appears as I do not have any project created. Please help!

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      December 15, 2021

      Hi Elena,

      I think you need help with Spark Post (now called Creative Cloud Express), not Spark Page or Video. Is that correct?

       

      If so, you can try a new Incognito or Private browser window, clearing browser cache, or logging in from your mobile device, then retrying on your computer. Let us know if that helps.

       

      If not, please give us more info so we can help. 🙂

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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