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ernestoriosart
Participant
Dec 14, 2021 9:20 PM UTC
Question

I don´t see mypages created with spark!...

I don´t see mypages created with spark!...

please help me!

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    5 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Dec 15, 2021 11:20 PM UTC

    Hi Ernest,

    Sorry about this, this is the Spark Page and Spark Video forum. Are you having trouble with Spark Post on the web or your mobile device? That has been replaced by Creative Cloud Express, which is similar in the way you work with it. 

     

    To open your projects once more, I suggest trying a new Icongito or Private window in Chrome or Safari and/or clearing your browser cache. You should be able to log in and recover your projects after that.

     

    If that does not work, try logging into the version on your mobile device, then try logging back in from your computer to restore any projects. Did that work for you? Let us know! 🙂

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      sgiankos
      Participant
      Dec 15, 2021 5:50 PM UTC

      I cannot even se my Spark icon to launch the app anymore! It's disappeared!

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Dec 15, 2021 11:24 PM UTC

      Hi sgiankos,

      Do you need help with Spark Post (now Creative Cloud Express)? If so, you can try a new Incognito or Private browser window, clearing browser cache, or logging in from your mobile device, then retrying on your computer.

       

      Let us know if that helps. 🙂

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Elena22261742445a
      Participant
      Dec 15, 2021 12:24 PM UTC

      I am having the same problem. I cannot find the original file to edit from my account. It's appears as I do not have any project created. Please help!

      Translate
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Dec 15, 2021 11:23 PM UTC

      Hi Elena,

      I think you need help with Spark Post (now called Creative Cloud Express), not Spark Page or Video. Is that correct?

       

      If so, you can try a new Incognito or Private browser window, clearing browser cache, or logging in from your mobile device, then retrying on your computer. Let us know if that helps.

       

      If not, please give us more info so we can help. 🙂

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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