Questions

Bonjour, Je formalise ma réclamation associée à un prélèvement qu’Adobe a effectué sur mon compte sans m’en informer pendant 4 mois.Pour le remboursement, la réponse a été negative parce qu’ils ne peuvent pas la faire après 15 jours. Sauf que ils m’ont facturé pour une IA Adobe que je n’avais pas demandée, qie je n’avais pas installé ni utilisé. Apparemment, quand tu fais un essai gratuit, ils vont t’ajouter cette fameuse assistante IA, qui doit être résiliée indépendamment.Bon courage aux usagers face à une entreprise abusive. Merci 

Can anyone help me I couldn't get any custom music to play on adobe video.

I have created lots of holiday journals in spark page and it looked like they came across into adobe express but I can't open any of them.it just says it couldn't convert the file and something went wrong.please tell me I haven't lost it all. Is there an email address for adobe support? Feels like they don't want you to contact them 

Olá, comunidade Adobe.Estou enfrentando um problema sério e preciso muito de ajuda. Adquiri legalmente o Adobe Acrobat XI há alguns anos, tenho a licença original e número de série válido, mas ao tentar reinstalar o programa no meu computador atual, não consigo mais ativá-lo. O sistema informa que o número de série não é mais reconhecido ou não pode ser validado. Sei que o Acrobat XI foi descontinuado, mas como cliente que pagou pela licença vitalícia, considero injusto não poder mais utilizar o produto. Entendo que os servidores de ativação foram desativados, mas gostaria de solicitar alguma solução alternativa da Adobe. Gostaria de saber se há possibilidade de: Uma ativação offline;Um desconto ou migração gratuita para uma versão mais recente (ex. Acrobat DC);Ou mesmo um reembolso parcial, caso não seja possível usar a licença. Reforço que possuo o número de série e posso fornecê-lo por mensagem privada, caso um representante da Adobe ou moderador solicite.&n

My Samsung Galaxy was registered as one of the devices that I downloaded LR Mobile the Samsung listed as one of the allowed devices stopped working.  Is there an option the remove the old cellphone designated as the secondary device and the add my new cell phone as the allowed second device?

Hello,I’ve been experiencing persistent issues with image generation on Firefly over the past 2–3 days. Despite being a paid subscriber, the system either fails to generate visuals or performs significantly below expected standards.This is affecting my workflow, as I rely on Firefly for professional use. Could you please clarify why this is happening? Is there a known issue, system limitation, or maintenance currently affecting performance?I would appreciate a clear explanation and, if possible, a timeline for resolution.Thank you for your support.Best regards,  [Your Name]

I keep getting a server error code when I go to publish my webpage. Does anyone know how to troubleshoot this?? 

The new update has vanished all my pages. Not in express?

Hello, Is there anything about Spark becoming available for Andriod and Windows? I think it is very mean not to knowing there are just as many android and windows users as there are iOS. If not, I need my membership fee adjusted since I am not able to use it. 

Hello. Are there any plans to brring these toold to Windows or Android?  Thanks

It seems really counterintuitive for a social media video editing tool to not have 9:16 as an aspect ratio. PLEASE can this feature be added?!?

Hello!I have been using spark to make a monthly newsletter for work. It is unlisted so I figure only people with the link should be able to view it but it has a surprising amount of views. Is there any way to chek & make sure that only people with the link can see my posts? Thanks,Eve

Hello !!! I'm just checking my projects to update some info and they dissapeared, I can find it on Adobe Express online only but it give me some errors like the background pics wont load so I cannot update anything... Please someone can help me...? We need to install a new App on iPad o iPhone or....? Thanks in advance

Ahora que va dejar de funcionar Adobe Spark Page, cómo podemos rescatar esos proyectos que tenemos ahí?

I can't access my projects created in Spark within Adobe Express. I have see other discussions where others have had the same issue. I am using the same account and browser. I logged out and back in just in case. Any help is appreciated

Hello, can anyone help me find how to recover my projects from adobe spark. now that it is now creative cloud express all the projects are gone.  

If your credit card expires and you don't update it before your subscription payment is due will you then lose all your files/work.  My credit card expired I then updated my account payment method with the new card but can't find any of my old work.   When clicking on "Go to prior files" I repeatedly get the message below

Hi, I was trying to expand my knowledge and download some new apps that Adobe has for ipad. I downloaded Adobe Spark and everytime i open it it won't go past the welcome screen. I've uninstalled and reinstalled and closed and opened and it doesnt seem to work. Every forum I look at says that the Spark apps are now Adobe Express, but i dont really want the graphic design portion of it and Adobe Spark is still available from the app store so I assume its still a valid app? Any help would be appreciated

I have spark page. 24 of my pictures are missing from my warponie art spark page 

Hallo, kann man über Spark Page Webversion (jetzt Express) keine Social Media Links mehr in die Kopfzeile einfügen?

Everytime I go on Adobe Express and open up Spark Page it just gives me the logo and not my projects. How do I fix this?!?!

Hi everyone. Need some help asap please. Never had any issues with Spark Page, but upon duplicating a template file I have, it comes up with the red cloud icon. How do I get around this? many thanks 

Spark video for iPhone Crashes/Closes/Restarts as soon as some editing is done to the presentation. Whenever I delete a slide or move a slide to a different position or do any edit operation spark video closes and reopens again.The edit does not succeed. There are no error messages and this issue happens in the spark mobile app project.

Audio input button frozen

I have never been through [cursing removed} just to find a simple online application that is supposed to be free and is supposed to help make a simple slideshow.  WindowsReport.com had a great article on the 5 best free slideshow makers (2022 Guide).  They proudly hailed Adobe Spark the number one position.     The first paragraph of the article referencing Adobe Spark was as follows, "Adobe Spark is a free online slideshow maker with music and transition effects that is incredibly easy to use thanks to its simple navigation menus, premade images, and graphics, plus concisely labeled options."     What I didn't expect however, was that I've been chasing this ghost all morning and am about to call it quits and take a long nap.  Apparently, I woke up stupid this morning.   I new I would have to compile the slideshow online.  I assumed I would have to create an account, which I did.  I foolishly thought I could meander my way to