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Soniaht
Participant
Dec 19, 2021 6:32 PM UTC
Question

I let doatk video is frozen on my iPhone. Software is up to date. Nothing is cliche he in the sideki

The Adobe spark video app is frozen and I can access nothing . It opens and I can see my wirk but nothing is clicks me. Any idea very very welcome . Thanks 

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    2 replies

    Ko.Maruyama
    Community Expert
    Ko.MaruyamaCommunity Expert
    Community Expert
    Dec 21, 2021 7:16 PM UTC

    For me: the first time I use an Adobe mobile app, make sure that you are near a strong internet connection (WiFi is best for me). Launch the app and make sure that you are signed in with the correct credentials (personal vs. school or business).

    If you are uploading or downloading a very large project, make sure there is space on your device too.

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Dec 20, 2021 9:31 PM UTC

      Hi Soniaht,

      Sorry. It is possible to reinstall Spark Video iOS? Let us know what happens.

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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